Terms & Conditions

Welcome to Estelle Shoes! These Terms and Conditions ("Terms") govern your use of our website, www.estelleshoes.com ("Website"), and the purchase of products from us. By accessing or using our Website and services, you agree to comply with and be bound by these Terms.

If you do not agree to these Terms, please do not use our Website or purchase products from us.

1. Introduction

These Terms govern your use of our Website and services, including any purchases made from us, participation in promotions, and interaction with our content.

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page, and the updated Terms will be effective immediately upon posting.

2. Account Registration

To place an order on our Website, you must create an account with us. When registering, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials (e.g., username and password) and for all activities that occur under your account.

If you believe your account has been compromised or used without your authorization, you must notify us immediately at estelle.shoes03@gmail.com.

3. Product Information

We make every effort to ensure that the product descriptions, pricing, and images on our Website are accurate. However, we cannot guarantee that all product information is always error-free. In the event of a pricing error, product unavailability, or any other inaccuracies, we reserve the right to cancel or refuse orders at our sole discretion.

4. Orders and Payment

• Order Acceptance: All orders placed through the Website are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including product unavailability, payment issues, or if we suspect fraud or an unauthorized transaction.

• Pricing and Availability: Prices and availability are subject to change without notice. We strive to keep our product information up to date, but there may be instances when an item becomes out of stock or is unavailable after an order is placed.

• Payment Methods: We accept various payment methods, including. By placing an order, you authorize us to charge the payment method provided for the total amount due, including taxes, shipping, and handling fees.

5. Shipping and Delivery

• Shipping Charges: Shipping costs will be calculated at checkout based on the shipping address and the selected shipping method. Additional charges may apply for international shipping.

• Order Processing Time: We will make every effort to process and ship your order within 7-8 business days. However, shipping times may vary depending on your location, product availability, and other factors.

• Delivery Times: Estimated delivery times will be provided at checkout. These times are not guaranteed and may be subject to delays due to unforeseen circumstances or factors beyond our control, such as weather, shipping carrier issues, or customs processing.

6. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not satisfied, we offer a return or exchange policy as follows:

• Eligibility: Returns and exchanges are accepted within 30 days from the date of purchase.

• Condition of Items: To be eligible for a return or exchange, items must be unused, unworn, and in the original packaging with all tags attached.

• Return Process: To initiate a return or exchange, please contact our customer service team at estelle.shoes03@gmail.com with your order details. You will receive instructions on how to return the items.

• Refunds: Once your return is processed, we will issue a refund to your original payment method, excluding any shipping or handling fees. Refunds may take up to 7-10 business days to appear on your account.

7. Customer Obligations

You agree to use our Website for lawful purposes only and not to engage in any behavior that:

• Violates any applicable laws, regulations, or third-party rights.

• Infringes on our intellectual property rights or the rights of others.

• Interferes with or disrupts the operation of our Website, including attempting to gain unauthorized access to our systems.

• Attempts to transmit harmful or malicious software (e.g., viruses, malware) to our Website or other users.

8. Intellectual Property

All content, trademarks, logos, images, and designs on the Website are owned by or licensed to Estelle Shoes and are protected by copyright, trademark, and other intellectual property laws. You may not use, copy, modify, or distribute any content from our Website without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Estelle Shoes shall not be liable for any indirect, incidental, special, or consequential damages, including lost profits, arising from the use of our Website or products, or for any errors or omissions in the content, even if we have been advised of the possibility of such damages.

Our liability for any claim arising out of the use of our Website or products shall not exceed the amount you paid for the product(s) involved in the claim.

10. Indemnification

You agree to indemnify and hold harmless Estelle Shoes, its affiliates, officers, employees, and agents from any claims, damages, liabilities, or expenses (including legal fees) arising from your use of our Website, violation of these Terms, or infringement of third-party rights.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Delhi.

12. Dispute Resolution

If you have a dispute with us, we encourage you to contact us directly at estelle.shoes03@gmail.com to resolve the issue. In the event of a legal dispute, both parties agree to attempt to resolve the matter through informal negotiations before pursuing formal legal action.

13. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These Terms constitute the entire agreement between you and Estelle Shoes regarding the use of the Website and the purchase of products. Any previous agreements or representations, whether oral or written, are superseded by these Terms.

15. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Estelle Shoes
Email: estelle.shoes03@gmail.com
Phone: +91-8920064938
Address: Hauz Khas , Delhi